Terms and Conditions
It is your responsibility to familiarize yourself with this Agreement prior to allowing our technician to begin work. Allowing our technician to commence service constitutes acceptance of this Agreement in its entirety.
Estimates remain valid for 7 days. Any payment by customer (be it deposit, parts and/or labor, etc.) constitutes acceptance of the estimate and agreement to all of the provisions of these Terms and Conditions.
All appointments are set, based on earliest availability, between 8am-5pm. We will assign 3 hours window for scheduled service and request your confirmation by email and phone call. If you fail to confirm the appointment, we cannot guarantee the service. Part installation appointments will not be scheduled until part(s) have arrived. Job stautus can be monitor by going into this link https://advanceappliance.ca/jobstatus/ .
III. SERVICE CALL FEE
A customer can request a service call to the job by a qualified technician. It will be billed form the time technician leaves office to travel to the job and the time required to analyze the problem (not including the repair). A service call fee will also be charged in cases where customer does not wish to proceed with the job for whatever reason (e.g., it costs more to repair the unit than it’s worth). It will be waived if customer decides to accept our quote, pay deposit for parts and partial labor to have us perform the job. A service call fee is non-refundable , non negotiable – no discount – no promotional code applicable . The customer will be responsible for the service call fee if the problem is caused, or possibly caused by a source other than the appliance itself: installations issues, plumbing issue, electrical issues, venting duct clogged or any other issue not related to the appliance.
Customer shall provide suitable parking. Our technician will may cancel service if parking is not available on streets with Restricted Permit Parking only.
IV. REPAIR COST:
Includes ; Parts cost if parts are needed to repair, handling or shipping cost of part/parts and labor fee for the technicians that will perform the repair, The repair labor fee rates are Flat Rates based on customer servicing location, Flat rate means it is not with the time duration the repair takes to perform. Our Flat rates may change if the initial discuss Rates was not the intended work mentioned by the customer or discussed via phone, email, text, Technciain can only provide the exact Flat Rates after completely diagnosing the appliance/ appliances.
To cancel an appointment, customer must call no later than 12 hours before scheduled service date and time. If customer fails to notify us via phone call within the 12 hour period. A cancellation fee of same amount with the service call or diagnostic fee during this appointment was setup will be charge to the customers cancelled late, emergency reason, cannot be reached or not at home at the scheduled service time. As a customer you have a responsibility to inform us by phone call as soon as possible if you cannot keep your appointment. No Voicemails, Emails, Text are aloud when cancelling your appointment. A service call can be cancelled only with a live agent and that agent can update the schedule of the technician immediately.
Cancelling less that 12 hours due to Emergency Reason? Customer will be charge for service call fee, An appointment can be rescheduled at a later date when the customer isa already available to setup the actual service date. This service call fee is not refundable but will be wave if you go ahead with repair after the the technician completed the assessment of your appliance. We charge a Flat rate repair fee base on the clients location.
VI. COMPLETED REPAIR:
The repair is considered completed if the customer paid for it in full and/or signed the acceptance form. Payment of services in full will also indicate the customer has reviewed and tested the appliance and the service is completed to their satisfaction. We offer no refunds on completed or ongoing repairs.
VII. LIABILITY RELEASE:
Customer agrees to release Advance Appliance Ltd. its owners, employees and technicians from any and all liability, express and implied, arising out of damages and expenses of any kind resulting from repair of customer’s appliance(s).
VIII. CUSTOMER RESPONSIBILITIES
a) A Person of 18 years of age or older must be present at time of service.
b) Customer must have a valid form of payment readily available at all times during the technician’s scheduled visit. We do not accept cheques.
c) Technician must have unrestricted easy access to the appliance, without interference from children, pets and other distractions. Dismount washer and dryer, if stacked, and empty the appliances.
d) Customer shall not smoke cigarettes near technician.
All work will be paid for upon completion of job unless credit account arrangements have been made prior to the original service call. All amounts overdue will incur a late fee of 1.5% per month or the highest rate allowed by law, whichever is smaller. You agree to pay all collection expenses including, but not limited to attorneys’ fees.
X. INSTALLATION CHARGE
Our standard install charge covers installation only of an appliance does not include disposal of old appliance, without the need to disturb/remove any other fixture. Repair or modification of gas, water, ventilation or electrical systems is not included. We do not verify regulatory compliance of such systems; it is the customer’s sole responsibility. Installation charge quoted does not include cost of materials such as vent hoses, water lines, gas lines, hoses, fittings, etc. If a second person is required to install an appliance (e.g., stacked washer and dryer), such additional person will be billed extra. Service call fee will be charged if installation cannot proceed during scheduled time.
We only use original or OEM parts or better. If the parts we use fail during warranty period, we will pay for replacement parts but you will have to pay the shipping and handling fees. If parts fail due to normal wear and tear outside of the warranty period, we will charge our regular rate for replacement parts and labor. We offer a 15-day money back guarantee on parts bought separately / over the counter. After that period, a restocking fee of 25% will apply. Shipping or handling is non-refundable. Electrical or special-order parts cannot be returned.
We are not responsible for any work that is not performed by us, even if a customer followed our recommendations.
A. Our 90-day warranty covers only the same problem that we attempted to repair. It does not cover any other problems, repairs performed by others or if malfunction was not because of our errors (e.g., weather damage, pests). This warranty is exclusive to customer and cannot be transferred to anyone else. Void in case of improper appliance usage, maintenance and relocated appliances. A service call will be charged if service technician is dispatched more than once to address the same warranty issue but cannot find a defect or it turns out to be outside of warranty. We reserve the right to decide whether it is best to not offer a warranty. If our technician investigates the malfunction(s) and finds secondary issue(s) unrelated to the workmanship performed by our technician, we will and provide you with a quote on the cost(s) associated with the repair. No refund will be issued on labor or parts already provided. Partial refunds can be offered at our discretion. No warranty on damage caused by external problems or interference by anyone else (other than our technicians) sensing or tampering with the repair.
B. No warranty for any services or repairs to all common laundry centers that are heavily used ( Heavily usage means that a machine are used by more than 1 Family ) or installed for commercial use.
XIV. LIMITATION OF LIABILITY
We shall not be liable for any amounts that exceed our service fees collected from the customer. IN NO EVENT WILL EITHER PARTY TO THESE TERMS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THESE TERMS AND CONDITIONS. THE WARRANTY SET FORTH IN THESE TERMS IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
XV. WARRANTY / EXTENDED WARRANTY / SERVICE CONTRACT
This repair will be made for due consideration. I confirm that this repair will be paid for by the manufacturer warranty / extended warranty / service agreement. I agree that my liability for the cost of this repair is not waived and agree to be personally responsible for the cost of this repair in the event the manufacturer / service contract company / extended warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations (it is your responsibility to families with the manufacture/ extended warranty / service agreement warranty limitation), or if the warranty provider fails to pay any portion of the full amount of these charges based on warranty limitations, or if the warranty provider fails to make payment. In the event that I am directly billed for all or a portion of the cost of this repair, I agree that I will remit said charges within 10 days of the billing date, as well as the reasonable cost of collection, including any attorney fees.
XVI. DAMAGE WAIVERS
We are not responsible if damage is caused by.
a) Moving the appliance. Technicians are not required to move the appliance but, if he or she agrees to do it for you, we cannot be held liable for resulting damages.
b) Water leaks. You understand the risks inherent in working on appliances connected to a building’s plumbing system. Accordingly, we shall not be liable for unintended leakage and flooding.
c) Defective cooling.
d) Lifting a glass cooktop to access parts under it can result in breakage for which we will not be liable.
XVII. REFUSAL OF SERVICE
We reserve the right to refuse service to anyone using our reasonable discretion, particularly in cases of disrespectful or disruptive customers, danger to technicians. A service call fee can be charged for services refused due to customer’s fault.
XVIII. TECHNICIAN/EMPLOYEE PRIVACY
Our technicians have the right to privacy. Taking pictures, recording audio or videos while our technicians are performing repairs are prohibited without Advance Appliance Ltd. Permission or Approval . Permission can be acquired by contacting us with Formal or Informal, via email or hard copy paper, signed by both parties if approve by Advance Appliance Ltd. Management Team. Any cooperative actions planned or performed by customers or other parties involved are not permitted for doing such actions without getting an approval or permission from our Team. Customers security camera are for security use and are only be used in such safety or security concerns or summoned by court. Uploading it to any social media or public access will violate our technicians right to privacy within this terms . If you don’t agree with our terms, don’t continue to use our service or cancel your appointment with us. We protect our technicians privacy the same as we protect all of our customers privacy.