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” More Information “
I. After we recieved your appointment request. You/Customer will recieve a text or email confirmation that we recieved your request and all the details you provided to us will be included within that email or text confirmation.
II. Advance Appliance ltd. customer service will reach out to you/client during business hours. This is to confirm your booking and will explain how our process, service works and rates base on your location, They may ask for more information if you have not provided us the required details. They may also contact you to correct rates based on your location or the type of work involved. You may also call us @ 587-882-3225 during business hrs.
III. Advance Appliance ltd will send a Technician to visit the service location where the appliance is/are installed. Technician will determine the issue & provide an estimated cost to repair the unit/units. If repair is approved by customer/client. Service call fee is waived, Only labor and part/s cost will be charged to the customer/client.
” Typical Information We Required “
Details of appliance issue or customer complaint: example; my washer is not working properly not draining. error code f9e1
Make and Type: example; Whirlpool Washer,
Appliance Model Number: example; WTW5005KW
” Pleate Note “
Service Call Fee / Diagnostic Fee is the rate that shows in our website prior to booking online which is 88$ but will varies with location. If you are in Spruce Grove or outside the Edmonton area, rates will vary and our customer service will provide you the exact call out or service call fee in your area. You will receive a call confirmation if you booked online