Fisher & Paykel – Appliance Service – Advance Appliance Ltd

HOW TO CLAIM

To make a claim, either call customer care on 1.888.936.7872, or email Canada.customercare@fisherpaykel.com.

Automatically receive a two year Manufacturer’s warranty on all Fisher & Paykel appliances.

LIMITED WARRANTY

When you purchase any new Fisher & Paykel product for personal or consumer use you automatically receive a two year limited warranty covering parts and labour for servicing within the 48 mainland United States, Hawaii, Washington DC and Canada. In Alaska the limited warranty is the same except that you must pay to ship the product to the service shop or the service technician’s travel to your home. Products for use in Canada must be purchased through the Canadian distribution channel to ensure regulatory compliance.

If the product is installed in a motor vehicle, boat or similar mobile facility, you receive the same two year limited warranty, but you must bring the vehicle, boat or mobile facility containing the product to the service shop at your expense or pay the service technician’s travel to the location of the product.

Fisher & Paykel Refrigeration product only:

You receive an additional three year limited warranty (for a total of five years) covering parts and labour for sealed refrigeration system (compressor, evaporator, condenser, filter dryer, and connecting tubing) within the 48 mainland United States, Hawaii, Washington D.C. and Canada. In Alaska the limited warranty for the sealed refrigeration system is the same except that you must pay to ship the product to the service shop or the service technician’s travel to your home.

Fisher & Paykel undertakes to:

Repair without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective. In Alaska, you must pay to ship the product to the service shop or for the service technician’s travel to your home. If the product is installed in a motor vehicle, boat or similar mobile facility, you must bring it to the service shop at your expense or pay for the service technician’s travel to the location of the product. If we are unable to repair a defective part of the product after a reasonable number of attempts, at our option we may replace the part or the product, or we may provide you a full refund of the purchase price of the product (not including installation or other charges).

This warranty extends to the original purchaser and any succeeding owner of the product for products purchased for ordinary single-family home use.

All service under this limited warranty shall be provided by Fisher & Paykel or its Authorised Service Agent during normal business hours.

How long does this limited warranty last?

Our liability under this limited warranty expires TWO YEARS from the date of purchase of the product by the first consumer

Our liability under any implied warranties, including the implied warranty of merchantability (an unwritten warranty that the product is fit for ordinary use) also expires TWO YEARS (or such longer period as required by applicable law) from the date of purchase of the product by the first consumer. Some states do not allow limitations on how long an implied warranty lasts, so this limit on implied warranties may not apply to you.

This warranty DOES NOT cover;

• Service calls that are not related to any defect in the product. The cost of a service call will be charged if the problem is not found to be a defect of the product. For example:
  • Correct faulty installation of the product.
  • Instruct you how to use the product.
  • Replace house fuses, reset circuit breakers, correct house wiring or plumbing, or replace light bulbs
  • Correct fault(s) caused by the user.
  • Change the set-up of the product.
  • Unauthorised modifications of the product.
  • Noise or vibration that is considered normal, for example, drain/fan sounds, regeneration noises or user warning beeps.
  • Correcting damage caused by pests, for example, rats, cockroaches etc.
• Defects caused by factors other than:
  • Normal domestic use or
  • Use in accordance with the Product’s User Guide.
• Defects to the product caused by accident, neglect, misuse, fire, flood or Act of God.
• The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
• Travel fees and associated charges incurred when the product is installed in a location with limited or restricted access. (eg airplane flights, ferry charges, isolated geographic areas).
• Normal recommended maintenance as set out in the Product’s User Guide.

If you have an installation problem contact your dealer or installer. You are responsible for providing adequate electrical, exhausting and other connection facilities. We are not responsible for consequential or incidental damages (the cost of repairing or replacing other property damaged if the product is defective or any of your expenses caused if the product is defective). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You may be required to provide reasonable proof of the date of purchase of the product before the product will be serviced under this limited warranty.

Commercial use

If you are using the product in a commercial setting (any use other than a single family dwelling), we agree to repair or replace, without cost to you for parts only, any defective parts. Our liability for these repairs expires ONE YEAR from the date of original purchase.

At our option we may replace the part or the product, or we may provide you a full refund of the purchase price of the product (not including installation or other charges). All service under this limited warranty shall be provided by Fisher & Paykel or its Authorised Service Agent during normal business hours.

No other warranties

This limited warranty is the complete and exclusive agreement between you and Fisher & Paykel regarding any defect in the product. None of our employees (or our Authorised Service Agents) are authorised to make any addition or modification to this limited warranty.

Warrantor: Fisher & Paykel Appliances Canada Inc.

If you need further help concerning this limited warranty, please contact us:

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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