Fisher & Paykel – Appliance Service – Advance Appliance Ltd

Factory Authorize Servicer

Since 1934, Fisher & Paykel has established itself as a global leader in appliance innovation, with products available in over 50 countries. Their design philosophy is rooted in a culture of curiosity and pioneering spirit, focusing on sustainable, user-centric technology. This approach challenges traditional appliance design to meet genuine human needs.

Central to their ethos is the “Social Kitchen” concept, emphasizing the kitchen as a multifunctional space for not just cooking, but also socializing and living. Fisher & Paykel’s appliances are designed to be flexible and integrate seamlessly into various lifestyles, offering users the freedom to create their ideal kitchen environment. This commitment to innovation, collaboration, and understanding the evolving roles of kitchen spaces underscores Fisher & Paykel’s dedication to fulfilling customer needs and promoting environmental stewardship.

Get in touch with Advance Appliance Ltd. for all your Fisher & Paykel appliance repair needs!

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We are proud to be a factory-authorized service provider for Fisher & Paykel Appliances. Our team is equipped with the knowledge and expertise, directly from the source, ensuring that every repair, maintenance, or service we perform meets the high standards set by Fisher & Paykel. Whether your appliances need routine servicing or more complex repairs, you can trust us to provide top-quality service that maintains the integrity and performance of your Fisher & Paykel products. Trust us to keep your appliances running smoothly with the reliability and excellence synonymous with the Fisher & Paykel brand.

HOW TO CLAIM

To make a claim, either call customer care on 1.888.936.7872, or email Canada.customercare@fisherpaykel.com.

Automatically receive a two year Manufacturer’s warranty on all Fisher & Paykel appliances.

LIMITED WARRANTY

When you purchase any new Fisher & Paykel product for personal or consumer use you automatically receive a two year limited warranty covering parts and labour for servicing within the 48 mainland United States, Hawaii, Washington DC and Canada. In Alaska the limited warranty is the same except that you must pay to ship the product to the service shop or the service technician’s travel to your home. Products for use in Canada must be purchased through the Canadian distribution channel to ensure regulatory compliance.

If the product is installed in a motor vehicle, boat or similar mobile facility, you receive the same two year limited warranty, but you must bring the vehicle, boat or mobile facility containing the product to the service shop at your expense or pay the service technician’s travel to the location of the product.

Fisher & Paykel Refrigeration product only:

You receive an additional three year limited warranty (for a total of five years) covering parts and labour for sealed refrigeration system (compressor, evaporator, condenser, filter dryer, and connecting tubing) within the 48 mainland United States, Hawaii, Washington D.C. and Canada. In Alaska the limited warranty for the sealed refrigeration system is the same except that you must pay to ship the product to the service shop or the service technician’s travel to your home.

Fisher & Paykel undertakes to:

Repair without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective. In Alaska, you must pay to ship the product to the service shop or for the service technician’s travel to your home. If the product is installed in a motor vehicle, boat or similar mobile facility, you must bring it to the service shop at your expense or pay for the service technician’s travel to the location of the product. If we are unable to repair a defective part of the product after a reasonable number of attempts, at our option we may replace the part or the product, or we may provide you a full refund of the purchase price of the product (not including installation or other charges).

This warranty extends to the original purchaser and any succeeding owner of the product for products purchased for ordinary single-family home use.

All service under this limited warranty shall be provided by Fisher & Paykel or its Authorised Service Agent during normal business hours.

How long does this limited warranty last?

Our liability under this limited warranty expires TWO YEARS from the date of purchase of the product by the first consumer

Our liability under any implied warranties, including the implied warranty of merchantability (an unwritten warranty that the product is fit for ordinary use) also expires TWO YEARS (or such longer period as required by applicable law) from the date of purchase of the product by the first consumer. Some states do not allow limitations on how long an implied warranty lasts, so this limit on implied warranties may not apply to you.

This warranty DOES NOT cover;

  • Service calls that are not related to any defect in the product. The cost of a service call will be charged if the problem is not found to be a defect of the product. For example:
    • Correct faulty installation of the product.
    • Instruct you how to use the product.
    • Replace house fuses, reset circuit breakers, correct house wiring or plumbing, or replace light bulbs
    • Correct fault(s) caused by the user.
    • Change the set-up of the product.
    • Unauthorised modifications of the product.
    • Noise or vibration that is considered normal, for example, drain/fan sounds, regeneration noises or user warning beeps.
    • Correcting damage caused by pests, for example, rats, cockroaches etc.
  • Defects caused by factors other than:
    • Normal domestic use or
    • Use in accordance with the Product’s User Guide.
  • Defects to the product caused by accident, neglect, misuse, fire, flood or Act of God.
  • The cost of repairs carried out by non-authorised repairers or the cost of correcting such unauthorised repairs.
  • Travel fees and associated charges incurred when the product is installed in a location with limited or restricted access. (eg airplane flights, ferry charges, isolated geographic areas).
  • Normal recommended maintenance as set out in the Product’s User Guide.

If you have an installation problem contact your dealer or installer. You are responsible for providing adequate electrical, exhausting and other connection facilities. We are not responsible for consequential or incidental damages (the cost of repairing or replacing other property damaged if the product is defective or any of your expenses caused if the product is defective). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You may be required to provide reasonable proof of the date of purchase of the product before the product will be serviced under this limited warranty.

Commercial use

If you are using the product in a commercial setting (any use other than a single family dwelling), we agree to repair or replace, without cost to you for parts only, any defective parts. Our liability for these repairs expires ONE YEAR from the date of original purchase.

At our option we may replace the part or the product, or we may provide you a full refund of the purchase price of the product (not including installation or other charges). All service under this limited warranty shall be provided by Fisher & Paykel or its Authorised Service Agent during normal business hours.

No other warranties

This limited warranty is the complete and exclusive agreement between you and Fisher & Paykel regarding any defect in the product. None of our employees (or our Authorised Service Agents) are authorised to make any addition or modification to this limited warranty.

Warrantor: Fisher & Paykel Appliances Canada Inc.

If you need further help concerning this limited warranty, please contact us:

Call us toll-free:

1.888.936.7872

Email us:

Canada.customercare@fisherpaykel.com

Write to us:

Fisher & Paykel Appliances Canada Inc.
10-3755 Laird Road
Mississauga
Ontario L5L 0B3
Canada

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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ADVANCE Appliance Ltd. is the factory-authorized service provider you can rely on for all your Fisher & Paykel refrigerator and freezer needs. With our professional expertise, we guarantee that your appliances receive the utmost care and repair, ensuring they operate at their best. Count on us for unparalleled service and support for all your Fisher & Paykel appliance requirements.

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Count on ADVANCE Appliance Ltd. for top-notch, factory-authorized Fisher & Paykel Dishwasher services. Our team of experts ensures your appliances are serviced and repaired to the highest standards, maintaining optimal performance. For comprehensive Fisher & Paykel appliance care, our expertise is unmatched. We service all types, including single drawer, double drawer, and drop door dishwashers.

Training Photos

Discover a glimpse into the heart of our expertise with the training photos from sessions conducted by Fisher & Paykel trainers. These sessions are an essential part of our commitment to excellence, providing hands-on training and education to all technicians at ADVANCE Appliance Ltd. Through this rigorous training, our team stays at the forefront of appliance service techniques, ensuring that we bring the highest level of skill and knowledge to every Fisher & Paykel appliance we service.

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