Samsung Washing Machine Error Codes: A Repair Guide for Alberta

By admin
| Updated February 27, 2026

Author: Synalytics

A flashing error code on your Samsung washing machine can bring your laundry routine to a halt, a common frustration for homeowners across Edmonton, Calgary, and Red Deer. These codes are your machine's way of signaling a problem, from a simple unbalanced load to a more serious drainage failure. This guide explains what the most common Samsung washer error codes mean, what safe troubleshooting steps you can take, and when it’s time to call a certified technician to prevent further damage.

What the Problem Means

Samsung washing machine error codes are a built-in diagnostic tool designed to pinpoint specific malfunctions. When a code appears, it means the washer’s internal computer has detected an operation outside its normal parameters, such as failing to fill with water, drain properly, or balance a load for the spin cycle. Ignoring these warnings can lead to water damage, mechanical failure, or electrical issues.

Common symptoms homeowners notice include:

The washer stopping mid-cycle.
Water not filling or draining from the drum.
The machine shaking violently or making loud noises.
The control panel flashing a combination of letters and numbers.
The door refusing to unlock after a cycle.

Common Causes of Samsung Washer Error Codes

Cause	Description	Difficulty	Risk
Clogged Drain Filter	Lint, coins, and small items block the filter, preventing the washer from draining. This is a primary cause of 5C/5E errors.	Low	Low
Kinked or Blocked Hoses	Water inlet or drain hoses are bent, crushed, or frozen, restricting water flow and triggering 4C/4E or 5C/5E errors.	Low	Low
Unbalanced Laundry Load	A single heavy item or an overloaded drum prevents the machine from balancing for a high-speed spin, causing DC/UB errors.	Low	Low
Faulty Water Inlet Valve	The electronic valve that controls water entry fails, preventing the machine from filling and causing 4C/4E errors.	High	Medium
Failed Drain Pump	The motor or impeller in the drain pump breaks or becomes jammed, making it impossible for the washer to pump water out.	High	Medium
Defective Lid Lock/Switch	The door lock mechanism malfunctions, preventing the cycle from starting or stopping it mid-wash, often showing a dC/dE error.	High	Medium
Worn Suspension Rods	The rods that stabilize the drum wear out, causing excessive shaking and triggering UB/DC errors even with a balanced load.	High	Medium
Control Board Malfunction	The main electronic control board fails due to a power surge or component failure, leading to various erratic error codes.	High	High

Safe Troubleshooting Steps for Homeowners

Before calling for service, you can perform a few safe diagnostic steps. These checks can often resolve simple issues without the need for a technician.

Safety Warning: Always unplug the washing machine from the power outlet before inspecting hoses or cleaning filters to prevent electrical shock. Be prepared with towels and a shallow pan to catch water when cleaning the drain filter.

Power Cycle the Washer: Unplug the machine from the wall for 5-10 minutes. This can reset the main control board and may clear a temporary electronic glitch.
Check Water Supply Taps: Ensure the hot and cold water taps connected to the washer are fully open. Look for any kinks or sharp bends in the supply hoses that could restrict water flow.
Clean the Drain Pump Filter: Locate the small access door at the bottom front of your washer. Place a shallow pan and towel underneath, then slowly unscrew the filter cap to drain the residual water. Pull out the filter, clean it of any lint and debris, and screw it back in securely.
Inspect the Drain Hose: Make sure the drain hose is not kinked, crushed, or pushed too far into the wall standpipe. An improper connection can cause siphoning issues or blockages.
Rebalance the Load: For DC or UB errors, pause the cycle and open the door. Manually redistribute the wet laundry evenly around the drum. If washing a single large item, add a few towels to help balance it.
Review the User Manual: Your owner's manual contains a list of error codes specific to your model and the recommended actions. Consult it to see if the code indicates a simple user-correctable issue.

When to Stop: If you have performed these steps and the error code persists, or if you encounter loud mechanical noises, visible water leaks, or any electrical issues (like a burning smell), stop immediately. These are signs of a more complex problem that requires a professional diagnosis. Further DIY attempts can cause more damage or pose a safety risk.

Repair Cost Breakdown for Samsung Washing Machines

Please Call to get exact Rates:
Effective starting in 2026, service call fees are no longer waived. The service call fee covers the technician’s travel time, professional appliance diagnosis, and helps support ongoing operational expenses required to deliver reliable, high-quality service. We remain committed to keeping our fees fair, transparent, and aligned with reasonable repairability standards.

Here is an estimated breakdown of repair costs in Alberta for the current year:

Estimated Service Call / Diagnostic Fee: $120–$250 (not waived)
Estimated Parts Cost: $150–$650 (varies by brand and model)
Estimated Labor Rate: $150–$260 per hour
Additional travel or mileage charges may apply.

Important Notes:

GST is not included in these estimates.
Prices vary by service area, including Edmonton, Calgary, and Red Deer.
Rates are subject to market and economic changes.

Component Failure Rate & Repair Cost Chart

In a visual chart comparing Samsung washing machine component failures, data would show failure rates and average repair costs for this year versus last year. Light blue bars would represent the current year's data, while gray bars would represent the previous year.

The chart would likely show that the Drain Pump has the highest failure rate, with a slight increase this year. The average repair cost for this component would also be shown, likely between $250 and $400. Following this, the Water Inlet Valve would have the next highest failure rate, with its repair cost being slightly lower, perhaps in the $200 to $350 range. The Lid Lock Assembly and Suspension Rods would show lower but still significant failure rates, with their repair costs varying. This visual data helps homeowners understand the most common points of failure and the associated financial impact, highlighting an overall trend of slightly increasing repair costs year-over-year.

Repair vs. Replace: Making the Right Choice

Deciding whether to repair or replace your Samsung washing machine involves balancing cost, age, and performance. We recommend considering replacement under these conditions:

The 50% Rule: If the estimated repair cost exceeds 50% of the price of a comparable new washing machine, replacement is usually the more financially sound option.
Appliance Lifespan: Samsung washing machines typically have a lifespan of 10 to 14 years. If your appliance is nearing or has surpassed this age and is experiencing major component failure, investing in a new, more efficient model is often wiser than paying for a costly repair.
Frequency of Repairs: If this is the second or third time your washer has needed a significant repair in the last couple of years, it may be a sign of systemic failure. Continuous repairs can quickly add up to more than the cost of a replacement.
Brand Considerations: While Samsung is a reliable brand, newer models offer improved water and energy efficiency, advanced features like Wi-Fi connectivity, and better performance that may justify the upgrade, especially if your current machine is a lower-end model.

Preventive Maintenance Tips

To minimize error codes and extend the life of your Samsung washer, follow these practical maintenance tips:

Clean the Drain Filter Monthly: Regularly clearing the filter prevents 5C/5E errors and ensures proper drainage.
Run a Self-Clean Cycle: Use your machine's "Pure Cycle" or "Self Clean" function monthly with a washing machine cleaner to prevent mold, mildew, and detergent buildup.
Wipe the Door Gasket: After each use, wipe the rubber door seal dry to prevent mold growth and odors.
Don't Overload the Machine: Adhere to the manufacturer's capacity guidelines to avoid strain on the motor and suspension, which can cause DC/UB errors.
Use High-Efficiency (HE) Detergent: Use only HE detergent and measure it correctly. Too much suds can cause errors and damage sensors.
Leave the Door Ajar: After a wash, leave the door slightly open to allow the drum to air dry completely.
Check Hoses Regularly: Inspect water inlet and drain hoses for bulges, cracks, or leaks and replace them every 3-5 years.
Ensure the Washer is Level: An unlevel machine will vibrate excessively and is more prone to unbalanced load errors.
Schedule Annual Professional Inspections: A certified technician can identify and address potential issues before they become major failures. For tips on keeping all your appliances in top shape, see our guide on 6 ways to keep your appliances working their best.

Brand-Specific Notes

This section provides insights into various appliance brands commonly found in Alberta homes.

Amana

Known Issues: Lid lock failures and actuator problems are common.
Parts Availability: Excellent, as parts are shared with Whirlpool.
Repair Difficulty: Low to Medium.

Asko

Known Issues: Complex electronics can be prone to failure; drain pump issues.
Parts Availability: Moderate; parts are often expensive.
Repair Difficulty: High.

Alliance Laundry

Known Issues: Built for commercial-grade durability; issues are rare but can involve control boards.
Parts Availability: Good, but parts can be costly.
Repair Difficulty: Medium.

Bosch

Known Issues: Drain pump blockages and heater element failures.
Parts Availability: Good, but can be more expensive than North American brands.
Repair Difficulty: Medium to High.

Bravos

Known Issues: A Maytag line known for bearing failures and gearcase issues.
Parts Availability: Good.
Repair Difficulty: Medium to High.

Beko

Known Issues: Control board and sensor malfunctions.
Parts Availability: Fair to Moderate in Alberta.
Repair Difficulty: Medium.

Blomberg

Known Issues: Similar to Beko, with potential for electronic control issues.
Parts Availability: Fair.
Repair Difficulty: Medium.

Café

Known Issues: Premium GE line; can have issues with smart features and control panels.
Parts Availability: Good.
Repair Difficulty: Medium.

Caloric

Known Issues: Older brand; common issues relate to age, like motor or belt failure.
Parts Availability: Poor; many parts are obsolete.
Repair Difficulty: High.

Cabrio

Known Issues: Whirlpool line; known for bearing failures and lid lock issues.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Crosley

Known Issues: Models are manufactured by various companies; issues depend on the original maker.
Parts Availability: Varies by model.
Repair Difficulty: Medium.

Dacor

Known Issues: Luxury brand (now owned by Samsung); complex electronics can be problematic.
Parts Availability: Fair, but can be expensive.
Repair Difficulty: High.

Danby

Known Issues: Common issues with drain pumps and door switches on compact models.
Parts Availability: Good.
Repair Difficulty: Low to Medium.

Electrolux

Known Issues: Drain pump issues and door boot mold.
Parts Availability: Good.
Repair Difficulty: Medium.

Fisher & Paykel

Known Issues: Unique direct-drive motors and water valves can fail.
Parts Availability: Moderate; parts can be costly.
Repair Difficulty: High.

Frigidaire

Known Issues: Door lock failures, control board issues, and wax motor problems.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Frigidaire Gallery

Known Issues: Similar to standard Frigidaire, with more electronic control panel issues.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Known Issues: Mode shifter and transmission failures are common in top-loaders.
Parts Availability: Excellent.
Repair Difficulty: Medium.

GE Profile

Known Issues: More advanced features mean more potential electronic failures.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Gaggenau

Known Issues: High-end brand; control electronics and drain systems can be complex.
Parts Availability: Fair, and very expensive.
Repair Difficulty: High.

Gibson

Known Issues: Older brand, now part of Frigidaire; age-related failures.
Parts Availability: Poor for older models.
Repair Difficulty: Medium.

Goldstar

Known Issues: Predecessor to LG; issues relate to age.
Parts Availability: Very poor.
Repair Difficulty: High.

Haier

Known Issues: Control board and sensor issues.
Parts Availability: Moderate.
Repair Difficulty: Medium.

Hisense

Known Issues: Electronic control failures.
Parts Availability: Fair to Moderate.
Repair Difficulty: Medium.

Hitachi

Known Issues: Not common in Alberta; parts and service information are scarce.
Parts Availability: Poor.
Repair Difficulty: High.

IKEA

Known Issues: Manufactured by Whirlpool; shares common issues like drain pump and lid lock problems.
Parts Availability: Good.
Repair Difficulty: Medium.

Insignia

Known Issues: Control panel and drain pump issues.
Parts Availability: Fair.
Repair Difficulty: Medium.

JennAir

Known Issues: Premium Whirlpool brand; similar issues but with more complex electronics.
Parts Availability: Good.
Repair Difficulty: Medium to High.

Kelvinator

Known Issues: Part of Electrolux/Frigidaire; age-related issues are common.
Parts Availability: Fair for newer models, poor for older ones.
Repair Difficulty: Medium.

Kenmore

Known Issues: Made by Whirlpool, LG, or Frigidaire; issues depend on the manufacturer (check model number prefix).
Parts Availability: Excellent.
Repair Difficulty: Medium.

KitchenAid

Known Issues: High-end Whirlpool line; control board and motor issues.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Known Issues: Water inlet valve and drain pump failures; rotor position sensor errors.
Parts Availability: Good.
Repair Difficulty: Medium to High.

Liebherr

Known Issues: Not known for washers in North America.
Parts Availability: N/A.
Repair Difficulty: N/A.

Magic Chef

Known Issues: Varies by manufacturer, but drain and lid switch problems are common.
Parts Availability: Fair.
Repair Difficulty: Low to Medium.

Maytag

Known Issues: Drive train and bearing issues, especially in older models.
Parts Availability: Excellent.
Repair Difficulty: Medium.

Miele

Known Issues: Very durable, but heater element and electronic control failures can occur.
Parts Availability: Good, but very expensive.
Repair Difficulty: High.

Monogram

Known Issues: GE's luxury line; complex controls and smart feature malfunctions.
Parts Availability: Good.
Repair Difficulty: Medium to High.

Panasonic

Known Issues: Not common in Alberta.
Parts Availability: Poor.
Repair Difficulty: High.

Roper

Known Issues: Basic Whirlpool brand; transmission and lid switch issues.
Parts Availability: Excellent.
Repair Difficulty: Low to Medium.

Samsung

Known Issues: Drain pump failures (5C/5E), water supply issues (4C/4E), and suspension rod failure (UB/DC).
Parts Availability: Good.
Repair Difficulty: Medium.

Sharp

Known Issues: Not common in Alberta.
Parts Availability: Poor.
Repair Difficulty: High.

Speed Queen

Known Issues: Extremely durable; failures are rare but can involve control boards or transmissions.
Parts Availability: Good.
Repair Difficulty: Medium.

Sub-Zero

Known Issues: Not known for washers.
Parts Availability: N/A.
Repair Difficulty: N/A.

Tappan

Known Issues: Older Frigidaire brand; age-related mechanical failures.
Parts Availability: Poor.
Repair Difficulty: Medium.

Thermador

Known Issues: High-end Bosch brand; complex electronics and drain systems.
Parts Availability: Fair, but very expensive.
Repair Difficulty: High.

Thor

Known Issues: Control board and water valve issues.
Parts Availability: Fair.
Repair Difficulty: Medium.

Toshiba

Known Issues: Not common in Alberta.
Parts Availability: Poor.
Repair Difficulty: High.

Viking

Known Issues: High-end appliances with complex electronic controls.
Parts Availability: Fair and expensive.
Repair Difficulty: High.

Whirlpool

Known Issues: Lid lock, actuator, and drain pump failures are common.
Parts Availability: Excellent.
Repair Difficulty: Medium.

White-Westinghouse

Known Issues: Part of Frigidaire; common issues include motor couplers and lid switches.
Parts Availability: Fair to Good.
Repair Difficulty: Medium.

Wolf

Known Issues: Not known for washers.
Parts Availability: N/A.
Repair Difficulty: N/A.

Frequently Asked Questions (FAQs)

1. What is the most common Samsung washing machine error code?
The most frequent errors we see in Alberta are 5C/5E (drainage issue) and 4C/4E (water supply issue), often caused by a clogged filter or kinked hose. The UB/DC (unbalanced load) code is also extremely common but is usually a simple fix for homeowners.

2. Is it safe to perform DIY repairs on my Samsung washer?
You can safely perform basic troubleshooting like cleaning the drain filter, checking hoses, and rebalancing a load. However, any repair involving electrical components, internal wiring, or major mechanical parts should be left to a certified technician to avoid risk of injury and further damage.

3. How much does a typical Samsung washer repair cost in Alberta?
Costs vary widely. A simple fix might only involve the service call fee ($120-$250). A major component replacement like a drain pump or control board can cost between $300 and $650 or more, including parts and labor.

4. What is the average lifespan of a Samsung washing machine?
On average, a Samsung washing machine lasts between 10 and 14 years. Regular maintenance can help you reach or exceed the upper end of that range.

5. Does my Samsung warranty cover error code repairs?
Samsung's standard one-year manufacturer's warranty covers parts and labor for defects. Some major components, like the motor, may have a longer parts-only warranty. The warranty does not cover issues caused by improper installation, lack of maintenance, or user error (like a clogged filter).

6. When should I definitely call a professional technician?
Call a professional immediately if the error code persists after basic troubleshooting, if you see water leaking from the machine, hear loud grinding or banging noises, or smell burning plastic. These are signs of serious problems that require expert diagnosis.

Final Summary

Understanding Samsung washing machine error codes is the first step toward a solution, but not all fixes are suitable for a DIY approach. While simple issues like cleaning a filter or rebalancing a load are manageable, persistent codes often point to failed components like drain pumps, water valves, or control boards. For the safety of you and your home, the most effective solution is a professional diagnosis from a certified technician who can accurately identify the fault and perform a lasting repair.

Reviewed by certified appliance technicians at Advance Appliance Ltd serving Alberta homeowners.

Book Your Samsung Washer Repair Today

Call: 587-882-3225
Book Online: https://advanceappliance.ca/scheduler/

Same-day or next-day appointments available. Certified technicians. Warranty on parts and labor.