For Canadian Customers – Managed by Advance Appliance Ltd
1. Standard LG Warranty Coverage
| Category | Warranty Duration | Coverage | Appliances |
|---|---|---|---|
| Full Coverage | 1 year | Parts & labor for manufacturer defects | Washers, Dryers, Refrigerators, Ranges, Dishwashers |
| Sealed System | 5 or 10 years (parts only) | Compressor, condenser, evaporator, tubing (labor covered in year 1 only) | Refrigerators, Freezers |
| Drum & Motor | 10 years (parts only) | Direct Drive Motor (washers, dryers), Tub | Washers, Dryers |
| Cosmetic Warranty | Typically within 5–7 days from delivery | Visible dents, scratches, damage at delivery (retailer dependent) | All appliances |
2. Warranty Approval Requirements
| Requirement | Accepted Proof | Details |
|---|---|---|
| Proof of Purchase | Invoice or receipt | Must show LG model, date, and dealer |
| Installation Date | Builder docs or customer move-in date | Accepted if no purchase receipt available |
| Model/Serial Number | Photo of appliance label | Used to validate manufacturing date and warranty status |
| Authorization Number | Issued by LG Support | Required before technician dispatch |
3. What LG Warranty Does Not Cover
| Exclusion | Examples |
|---|---|
| Cosmetic damage after allowable period | Scratches, dents, broken knobs |
| Improper installation | Not leveled, wrong electrical/gas hookup |
| Customer damage | Overloading, foreign objects, spills |
| Acts of God | Lightning, flood, fire, rodents, power surge |
| Unauthorized service | Non-LG authorized technician repairs |
4. Advance Appliance Ltd Policy for Denied LG Claims
If LG denies warranty coverage, the customer is responsible for:
- Service call
- Labor
- Diagnostic
- Parts used during repair
5. Admin & Dispatch Checklist
Note: If warranty coverage is unclear, contact LG support via Zendesk email for written verification before proceeding.
- ✔ Collect proof of purchase or move-in date
- ✔ Take photo of model and serial label
- ✔ Call LG support for Authorization # (1-888-542-2623)
- ✔ Add notes to CRM with warranty status and part order info
Disclaimer: LG warranty coverage may change without notice. Always verify with the product’s user manual or contact LG Canada support. Coverage may vary by model or appliance type.
Prepared by Advance Appliance Ltd – For internal technician and admin use. Last updated: August 2025.