For Laundry & Kitchen Appliances
1. Standard Warranty Coverage
| Category | Warranty Duration | Coverage | Appliances |
|---|---|---|---|
| Full Warranty | 1 year | Parts & labor for manufacturer defects | Washers, Dryers, Refrigerators, Dishwashers, Ovens |
| Limited Warranty | 2–10 years (varies) | Parts only (e.g. sealed systems, drums, baskets) | Refrigerator compressors, washer baskets, dryer drums |
| Cosmetic Coverage | 30 days | Scratches, dents, knobs, visible delivery damages | All appliance types |
2. Requirements for Warranty Approval
| Requirement | Acceptable Proof | Notes |
|---|---|---|
| Proof of Purchase | Invoice or receipt | Must show date and retailer name |
| Move-in Date | Builder docs | Applies to new homes only (no receipt) |
| Model & Serial Number | Photo or log entry | Must match Whirlpool records |
| Authorization Number | From Whirlpool support | Required before dispatching technician |
| Authorized Service | Advance Appliance Ltd | Unauthorized repairs not reimbursed |
3. What is Not Covered
| Category | Examples |
|---|---|
| Cosmetic after 30 days | Scratches, broken glass, dents |
| Misuse or Poor Maintenance | Overloads, wrong detergent, neglect |
| Improper Installation | Unleveled appliance, incorrect hookups, poor ventilation, unlicensed install |
| Acts of Nature | Flood, fire, pests, lightning |
| Consumables | Light bulbs, filters, batteries |
| Unauthorized Changes | Aftermarket parts or tampering with components |
Reminder: Whirlpool may reject warranty claims if the appliance was installed incorrectly or without following the installation guide provided in the user manual.
4. Extended Whirlpool Care Plans
| Coverage | Duration | Includes |
|---|---|---|
| Whirlpool Extended Care | 2–5 years | Parts, labor, optional accidental coverage |
| Retail Add-ons | Varies by seller | Read terms carefully |
5. Admin & Dispatch Team Checklist
- ✔ Confirm proof of purchase or move-in date
- ✔ Call Whirlpool support for Auth # (1-800-807-6777)
- ✔ Attach model/serial photos to CRM
- ✔ Ensure cosmetic issues are within 30 days
Note: Without proof of purchase, warranty starts from manufacture date (may result in denial).
6. How to Verify Warranty
- Visit: https://www.whirlpool.ca
- Or call: 1-800-807-6777
- Provide: Model + Serial + Proof + Issue Description
7. Review Manufacturer Warranty for Specific Appliances
Always refer to the official Whirlpool documentation for the most accurate warranty details for each appliance. Warranty coverage may vary by:
- Appliance model
- Country or region
- Purchase channel or promotion
Important: Many Whirlpool appliances include extended component warranties (e.g., 10 years on motors, compressors) — but these are only enforceable if listed in the product-specific User Manual.
📘 Where to Check Warranty Details:
- Whirlpool Central (for technicians): https://www.whirlpoolcentral.ca
- User Manual (per appliance): Download directly from the Whirlpool Canada site or request from the customer
- Support Line: 1-800-807-6777 (for warranty status, Auth #, and documentation)
Tip for Admins: Add a copy of the User Manual PDF link to the CRM notes when scheduling warranty jobs.
8. Advance Appliance Ltd Policy on Non-Covered Repairs
Advance Appliance Ltd will follow all Whirlpool warranty protocols. If Whirlpool denies or excludes a claim based on expiration, missing documentation, improper installation, or ineligible conditions, the customer will be charged for all applicable costs, including:
- Service call
- Diagnostic
- Labor
- Required parts
Disclaimer: Warranty policies are subject to change without notice. Always check the specific warranty details found in your appliance’s user manual. Different brands and models may carry different coverage terms and conditions.
Prepared by Advance Appliance Ltd for internal technician and admin use. Last updated: August 2025.
Refer to Whirlpool Central and appliance user manuals for case-specific warranty rules.