ADVANCE Appliance Ltd ™
Appliance Repair Services

Whirlpool Warranty Policy Guide

For Laundry & Kitchen Appliances

1. Standard Warranty Coverage

CategoryWarranty DurationCoverageAppliances
Full Warranty1 yearParts & labor for manufacturer defectsWashers, Dryers, Refrigerators, Dishwashers, Ovens
Limited Warranty2–10 years (varies)Parts only (e.g. sealed systems, drums, baskets)Refrigerator compressors, washer baskets, dryer drums
Cosmetic Coverage30 daysScratches, dents, knobs, visible delivery damagesAll appliance types

2. Requirements for Warranty Approval

RequirementAcceptable ProofNotes
Proof of PurchaseInvoice or receiptMust show date and retailer name
Move-in DateBuilder docsApplies to new homes only (no receipt)
Model & Serial NumberPhoto or log entryMust match Whirlpool records
Authorization NumberFrom Whirlpool supportRequired before dispatching technician
Authorized ServiceAdvance Appliance LtdUnauthorized repairs not reimbursed

3. What is Not Covered

CategoryExamples
Cosmetic after 30 daysScratches, broken glass, dents
Misuse or Poor MaintenanceOverloads, wrong detergent, neglect
Improper InstallationUnleveled appliance, incorrect hookups, poor ventilation, unlicensed install
Acts of NatureFlood, fire, pests, lightning
ConsumablesLight bulbs, filters, batteries
Unauthorized ChangesAftermarket parts or tampering with components
Reminder: Whirlpool may reject warranty claims if the appliance was installed incorrectly or without following the installation guide provided in the user manual.

4. Extended Whirlpool Care Plans

CoverageDurationIncludes
Whirlpool Extended Care2–5 yearsParts, labor, optional accidental coverage
Retail Add-onsVaries by sellerRead terms carefully

5. Admin & Dispatch Team Checklist

  • ✔ Confirm proof of purchase or move-in date
  • ✔ Call Whirlpool support for Auth # (1-800-807-6777)
  • ✔ Attach model/serial photos to CRM
  • ✔ Ensure cosmetic issues are within 30 days
Note: Without proof of purchase, warranty starts from manufacture date (may result in denial).

6. How to Verify Warranty

7. Review Manufacturer Warranty for Specific Appliances

Always refer to the official Whirlpool documentation for the most accurate warranty details for each appliance. Warranty coverage may vary by:

  • Appliance model
  • Country or region
  • Purchase channel or promotion
Important: Many Whirlpool appliances include extended component warranties (e.g., 10 years on motors, compressors) — but these are only enforceable if listed in the product-specific User Manual.

📘 Where to Check Warranty Details:

  • Whirlpool Central (for technicians): https://www.whirlpoolcentral.ca
  • User Manual (per appliance): Download directly from the Whirlpool Canada site or request from the customer
  • Support Line: 1-800-807-6777 (for warranty status, Auth #, and documentation)
Tip for Admins: Add a copy of the User Manual PDF link to the CRM notes when scheduling warranty jobs.

8. Advance Appliance Ltd Policy on Non-Covered Repairs

Advance Appliance Ltd will follow all Whirlpool warranty protocols. If Whirlpool denies or excludes a claim based on expiration, missing documentation, improper installation, or ineligible conditions, the customer will be charged for all applicable costs, including:
  • Service call
  • Diagnostic
  • Labor
  • Required parts
All installed parts are considered final and non-returnable unless defective from the box or otherwise covered under Whirlpool’s part warranty. If a separate issue is discovered after the initial service, a new service visit and additional charges may apply.

Disclaimer: Warranty policies are subject to change without notice. Always check the specific warranty details found in your appliance’s user manual. Different brands and models may carry different coverage terms and conditions.

Prepared by Advance Appliance Ltd for internal technician and admin use. Last updated: August 2025.
Refer to Whirlpool Central and appliance user manuals for case-specific warranty rules.

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