Advance Appliance Ltd. Terms and Conditions
These terms govern all services provided by Advance Appliance Ltd. including appliance repair, installation, parts handling, service scheduling, and warranty conditions. By allowing a technician to begin work, you agree to all outlined terms.I. Estimates
All estimates are valid for 7 days. Any customer payment (deposit, parts, labor) indicates acceptance of the quoted estimate and our full Terms and Conditions.II. Appointments
Service appointments are scheduled between 8:00 AM and 5:00 PM. A 3-hour time window will be assigned and confirmed by email and phone. Visit our Tech Tracking and Job Status pages to monitor your appointment. Appointment changes are not guaranteed during the service day. Technicians are not responsible for delays due to job complexity or additional issues.III. Service Call Fee
The Service Call Fee is a non-refundable charge that covers the technician’s travel time and initial diagnostic assessment of your appliance. This fee is always applicable and is not waived under any circumstances, regardless of whether you proceed with the repair or not.
The service call fee is charged per appliance and forms part of the total cost when a repair is completed. It helps ensure timely service delivery, technician availability, and accurate diagnostics at your location.
The service call fee still applies in the following situations:
- The issue is caused by external factors (e.g., plumbing, electrical supply, venting, or installation errors)
- No problem is found or the appliance is working upon arrival
- The customer chooses not to proceed with the repair after diagnosis
- The job is too complex or requires parts not available on-site and a follow-up visit is needed
Exact service call rates may vary by location and will be confirmed by our customer service team prior to dispatch. For questions, please contact us at 587-882-3225.
IV. Repair Cost
Repair costs include parts, labor, shipping, and handling. Flat rates are available for standard jobs. Additional conditions may change pricing, such as stacked units, sealed system repairs, and combo washer-dryer units. A new estimate will be provided if changes are required.V. Cancellations
No cancellations are allowed on same-day appointments. Once a same-day appointment is booked and confirmed, it cannot be cancelled for any reason. If a customer cancels or attempts to cancel a same-day appointment after booking and confirmation, a booking fee equivalent to the service call fee will be charged.For all other appointments, same-day cancellations must be made via phone call only. Missed appointments without notice will incur a full diagnostic/service call fee. Emails, texts, or voicemails will not be accepted for cancellations.VI. Completed Repair
Payment in full or signing the acceptance form signifies a completed job. No refunds will be issued for completed or ongoing services once the repair has been approved and started.VII. Liability Release
Customers release Advance Appliance Ltd. and its staff from any liabilities resulting from service-related damages.VIII. Customer Responsibilities
- Must be 18+ years old and present during the appointment.
- Provide valid payment (no cheques).
- Ensure appliance access, clear of pets, children, or obstacles.
- No smoking during technician’s visit.
- Prepare warranty proof for applicable claims.
IX. Payment Terms
All service payments must be completed at the time of repair or installation, unless prior arrangements have been made. Invoices not paid within the agreed timeframe will incur a 1.5% monthly interest or the maximum allowed by law. If payment remains outstanding for 90 days or more, the account will be forwarded to a third-party collection agency. All collection-related fees will be the responsibility of the customer.X. Installation Charges
Appliance installation charges exclude modifications, disposal, or regulatory compliance. Additional labor may apply if extra help or parts are required. Service call fees will apply if installation is halted due to site issues.XI. Parts Policy
OEM or higher-quality parts are used. A 15-day money-back guarantee applies to over-the-counter part sales only. A 25% restocking fee applies beyond 15 days. No returns on special orders or electrical parts.XII. Third-Party Work Disclaimer
Advance Appliance Ltd. is not responsible for issues caused by repairs or recommendations implemented by others.XIII. Warranty
We offer a 90-day warranty on the same issue repaired. No warranty for misuse, external causes, or commercial/heavy usage. If a secondary issue is found, a new quote will be provided.XIV. Limitation of Liability
Our total liability is limited to the amount paid for services. No compensation is provided for indirect or incidental damages.XV. Extended Warranty Claims
Advance Appliance Ltd. may perform repairs under a manufacturer or extended service contract. However, if your warranty provider declines full or partial payment for any reason—including but not limited to expired coverage, lack of documentation, or excluded conditions—you (the customer) agree to cover the full cost of the repair. Required documents include proof of purchase, delivery receipt, or possession date. Failure to submit proper documentation may result in full billing to the customer. Delayed or denied claims are subject to our standard collection and penalty procedures outlined in Section XX.XVI. Damage Waivers
- No liability for moving damage, leaks, cooling loss, or lifting risks.
XVII. Refusal of Service
Service may be refused to customers exhibiting abusive, unsafe, or non-compliant behavior. Service fees will still apply.XVIII. Defamatory or False Reviews
Customers agree not to post false or defamatory reviews without allowing Advance Appliance Ltd. to address the issue first. Recorded calls may be used as evidence of terms agreement.XIX. Technician Privacy
Technicians must not be recorded without prior written permission from Advance Appliance Ltd. Security footage must only be used for legal or safety purposes.XX. Charges, Warranty Documents & Collection Policy
Advance Appliance Ltd. reserves the right to charge the customer for all applicable service fees, labor charges, parts (installed or ordered), and diagnostic costs if the repair:- Is not covered under manufacturer, extended, or third-party warranties
- Lacks valid documentation required to file a warranty claim
- Was performed based on the customer’s verbal or written authorization