ADVANCE Appliance Ltd ™
Appliance Repair Services

LG Appliance Warranty Policy

LG Appliance Warranty Policy – Advance Appliance Ltd

For Canadian Customers – Managed by Advance Appliance Ltd

1. Standard LG Warranty Coverage

CategoryWarranty DurationCoverageAppliances
Full Coverage1 yearParts & labor for manufacturer defectsWashers, Dryers, Refrigerators, Ranges, Dishwashers
Sealed System5 or 10 years (parts only)Compressor, condenser, evaporator, tubing (labor covered in year 1 only)Refrigerators, Freezers
Drum & Motor10 years (parts only)Direct Drive Motor (washers, dryers), TubWashers, Dryers
Cosmetic WarrantyTypically within 5–7 days from deliveryVisible dents, scratches, damage at delivery (retailer dependent)All appliances

2. Warranty Approval Requirements

RequirementAccepted ProofDetails
Proof of PurchaseInvoice or receiptMust show LG model, date, and dealer
Installation DateBuilder docs or customer move-in dateAccepted if no purchase receipt available
Model/Serial NumberPhoto of appliance labelUsed to validate manufacturing date and warranty status
Authorization NumberIssued by LG SupportRequired before technician dispatch

3. What LG Warranty Does Not Cover

ExclusionExamples
Cosmetic damage after allowable periodScratches, dents, broken knobs
Improper installationNot leveled, wrong electrical/gas hookup
Customer damageOverloading, foreign objects, spills
Acts of GodLightning, flood, fire, rodents, power surge
Unauthorized serviceNon-LG authorized technician repairs

4. Advance Appliance Ltd Policy for Denied LG Claims

If LG denies warranty coverage, the customer is responsible for:
  • Service call
  • Labor
  • Diagnostic
  • Parts used during repair
All installed parts are final and cannot be refunded or returned unless proven defective from the box. Hidden issues discovered after the first service may require new quotes and service charges.

5. Admin & Dispatch Checklist

Note: If warranty coverage is unclear, contact LG support via Zendesk email for written verification before proceeding.

  • ✔ Collect proof of purchase or move-in date
  • ✔ Take photo of model and serial label
  • ✔ Call LG support for Authorization # (1-888-542-2623)
  • ✔ Add notes to CRM with warranty status and part order info

Disclaimer: LG warranty coverage may change without notice. Always verify with the product’s user manual or contact LG Canada support. Coverage may vary by model or appliance type.

Prepared by Advance Appliance Ltd – For internal technician and admin use. Last updated: August 2025.

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