Your Guide to Fixing the AE Code on Your Appliance

An AE code flashing on your appliance display signals a water leak in the base, a common issue our technicians see in LG and Kenmore models. This error is a critical safety feature designed to shut down the appliance, protecting your home from potential flooding and water damage. For homeowners in Edmonton, Calgary, and Red Deer, understanding what this code means is the first step toward a quick and safe solution.

What the Problem Means

The AE code indicates that the appliance's internal leak detection system has been activated. This happens when water collects in a safety pan at the bottom of the unit, lifting a float switch that immediately cuts power and stops the cycle. Common symptoms you might notice alongside the code include:

• The cycle stopping unexpectedly mid-way through.
• The drain pump running continuously in an attempt to clear water.
• Visible water pooling on the floor around the appliance.
• The machine refusing to start a new cycle.

Causes Table

An AE code can be triggered by several issues, ranging from simple user errors to more complex component failures. The table below outlines the most common causes, the difficulty of the repair, and the associated risks.

Troubleshooting Steps

⚠️ SAFETY WARNING: Before attempting any troubleshooting, you must disconnect the appliance from both the electrical outlet and the water supply. Water and electricity are a dangerous combination. Failure to do so poses a serious risk of electrical shock.

Here are a few safe steps you can take to identify the source of the AE code:

1. Check for Over-Sudsing: Open the door and look inside. If you see an excessive amount of foam or suds, the problem is likely too much or the wrong type of detergent. Use only High-Efficiency (HE) detergent and follow the manufacturer's measurement guidelines.
2. Clean the Drain Pump Filter: Place a shallow pan and towel under the small access door, usually at the bottom front of the machine. Carefully unscrew the filter cap, allowing any trapped water to drain out. Clean the filter of any debris and screw it back in securely.
3. Inspect Hoses: Gently pull the appliance away from the wall to inspect the fill and drain hoses. Ensure they are not kinked, crushed, or visibly cracked. Check that the connections at the wall and the back of the machine are tight.
4. Dry the Safety Pan: Unplug the appliance and carefully tilt it forward at a 45-degree angle. This will allow water trapped in the base pan to drain onto a towel. Let the area dry completely for a few hours.
5. Reset the Appliance: After performing the steps above, reconnect the power and water. Run a short rinse or drain cycle to see if the AE code returns.
6. STOP If the Code Reappears: If you have cleaned the filter, confirmed no over-sudsing, and the code returns, the leak is internal. Do not proceed further. This indicates a problem with a component like a pump, seal, or valve that requires professional diagnosis and repair.

For more complex issues, such as those found in our Samsung washer error codes guide, it's always safest to call a certified technician.

Repair Cost Breakdown

Understanding the potential cost is crucial when facing an AE code repair. At Advance Appliance Ltd, we provide transparent pricing for homeowners across Alberta.

Please Call to get exact Rates:
Effective starting in 2026, service call fees are no longer waived. The service call fee covers the technician’s travel time, professional appliance diagnosis, and helps support ongoing operational expenses required to deliver reliable, high-quality service. We remain committed to keeping our fees fair, transparent, and aligned with reasonable repairability standards.

• Estimated Service call / diagnostic: $120–$250 (not waived)
• Estimated Parts: $150–$650 (varies by brand and model)
• Estimated Labor: $150–$260 per hour
• Additional travel or mileage charges may apply

Important Notes:

• GST is not included in the estimated prices.
• Prices vary by Edmonton, Calgary, and Red Deer due to regional operational costs.
• Rates are subject to market and economic changes.

For a comprehensive look at repair expenses, see our guide to the average appliance repair cost breakdown.

Failure Rate & Repair Cost Chart

In a comparison chart of common appliance component failures, gray bars could represent last year's data, while light blue bars show the current year's trends. For issues causing an AE code, the chart would likely show that drain pump failures have increased slightly this year, with an average repair cost rising by about 8% due to supply chain issues affecting part prices. In contrast, water inlet valve failures have remained steady in frequency, but their repair cost has also seen a modest increase. This visual data helps homeowners understand that while the frequency of certain failures may not change dramatically, the cost to repair them often does.

Repair vs Replace

When faced with a significant repair bill for an AE code, you must decide whether to repair the appliance or replace it. Here is our expert guidance:

• The 50% Rule: If the total estimated repair cost (parts, labor, and service fee) exceeds 50% of the cost of a comparable new appliance, replacement is generally the more economical choice.
• Appliance Age: Most modern washing machines have an expected lifespan of 10 to 13 years. If your appliance is approaching or has surpassed this age, investing in a major repair may not be wise, as other components are likely to fail soon.
• Brand Differences: Premium brands like Miele or Sub-Zero are built to last longer and are often worth repairing even when older. Entry-level or mid-range brands may be more cost-effective to replace after 7-8 years, especially if the repair involves a major component like a tub or motor.

Our technicians can provide a detailed diagnosis and honest recommendation based on your specific appliance's condition and brand. For more insights, review our cost analysis of repairing vs. replacing appliances.

Preventive Maintenance Tips

You can prevent many issues that lead to an AE code and extend the life of your appliance with regular maintenance.

1. Use the Right Detergent: Always use High-Efficiency (HE) detergent in the correct amount for your load size and water hardness.
2. Clean the Drain Filter Monthly: Regularly check and clean the drain pump filter to prevent clogs.
3. Inspect Hoses: Every few months, check fill and drain hoses for bulges, cracks, or brittleness. Replace them every 3-5 years as a preventive measure.
4. Don't Overload the Machine: Overloading puts stress on the motor, suspension, and tub seals, leading to premature wear and leaks.
5. Wipe Down the Door Seal: After each use, wipe the rubber door gasket on a front-load washer to prevent mold and deterioration.
6. Keep the Appliance Level: Ensure the machine is perfectly level to prevent excessive vibration that can damage internal components.
7. Use a Drip Pan: Place a washing machine drip pan underneath the unit to catch minor leaks before they become major problems.
8. Run a Monthly Cleaning Cycle: Use a washing machine cleaner or a hot water cycle with vinegar to remove soap scum and buildup.
9. Check Pockets: Before washing, check all pockets for items like coins, keys, or screws that can damage the drain pump.
10. Schedule Professional Inspection: An annual check-up by a certified technician can identify potential problems before they lead to an error code.

Brand-Specific Notes

While the AE code is most common on LG appliances, similar leak-related errors can occur on any brand. Here are some notes on various brands we service.

• Amana: Known for reliable, straightforward designs. Parts are widely available and repairs are generally not difficult.
• Asko: High-end European brand. Known issues can involve complex electronics. Parts can be expensive and may have longer lead times. Repair difficulty is high.
• Alliance Laundry: Builds commercial-grade machines like Speed Queen. Extremely durable, but repairs require specialized knowledge. Parts are available but costly.
• Bosch: Well-engineered machines. Known for quiet operation but can have complex diagnostic procedures for leaks. Parts are available but can be pricey. Repair difficulty is medium to high.
• Bravos: A Maytag line. Shares many parts with Whirlpool brands. Generally reliable with good parts availability. Medium repair difficulty.
• Beko: European brand gaining popularity. Known for efficient designs. Parts availability is improving but can still be a challenge for older models. Medium repair difficulty.
• Blomberg: Similar to Beko. Compact and efficient. Parts can be harder to source than for domestic brands. Repair difficulty is medium.
• Café: GE's premium line. Sophisticated features can complicate diagnostics. Parts are available through GE's network. High repair difficulty.
• Caloric: An older brand. Parts are very difficult to find, often requiring aftermarket solutions. High repair difficulty.
• Cabrio: A Whirlpool top-load line. Known for main bearing issues that can cause leaks. Parts are readily available. Medium repair difficulty.
• Crosley: A brand name used by various manufacturers. Repair depends on the original maker (often Whirlpool or Frigidaire).
• Dacor: Luxury brand, now owned by Samsung. Leaks can be related to advanced water features. Parts are expensive. High repair difficulty.
• Danby: Known for compact appliances. Simple designs but parts availability can be inconsistent. Low to medium difficulty.
• Electrolux: Prone to drain pump and door boot gasket issues. Parts are widely available. Medium repair difficulty.
• Fisher & Paykel: Innovative designs, like the SmartDrive system. Requires brand-specific knowledge. Parts can be expensive. High difficulty.
• Frigidaire: Common issues include drain pump and tub seal leaks. Parts are affordable and widely available. Medium repair difficulty.
• Frigidaire Gallery: An upgraded Frigidaire line with similar mechanical components. Parts are readily available. Medium difficulty.
• GE / GE Profile: Generally reliable. Known issues include water inlet valves. Excellent parts availability. Medium repair difficulty.
• Gaggenau: Ultra-premium brand (part of Bosch group). Complex engineering. Parts are very expensive and require special ordering. High difficulty.
• Gibson: An older brand now under the Frigidaire umbrella. Parts for newer models are available, but very limited for older units.
• Goldstar: The original name for LG. For older models, parts are nearly obsolete. High difficulty.
• Haier: Now owns GE Appliances. Known for compact and budget-friendly models. Parts availability is getting better. Medium difficulty.
• Hisense: Budget-friendly brand. Internal components can be lower quality. Parts can be difficult to source. Medium difficulty.
• Hitachi: Not common in Alberta for major appliances. Parts are extremely difficult to source. Very high repair difficulty.
• IKEA: Appliances are made by Whirlpool or Electrolux. Repairability depends on the underlying manufacturer. Parts are generally available.
• Insignia: Best Buy's store brand, often made by Haier or Midea. Parts can be challenging to identify and source. Medium to high difficulty.
• JennAir: Whirlpool's luxury brand. Shares some parts with KitchenAid/Whirlpool but has unique features. High repair difficulty.
• Kelvinator: A Frigidaire brand. Simple, durable designs. Parts are available through the Electrolux network. Low to medium difficulty.
• Kenmore: Sears' brand, made by Whirlpool, LG, Frigidaire, and others. The model number prefix identifies the manufacturer. Repair difficulty varies by maker.
• KitchenAid: Whirlpool's premium brand. Well-built, but repairs can be more involved. Excellent parts availability. Medium to high difficulty.
• LG: The AE code is specific to LG. Prone to drain pump and water valve issues. Parts are widely available. Medium repair difficulty.
• Liebherr: High-end refrigeration. Not applicable for washer codes, but known for excellent build quality and expensive parts.
• Magic Chef: A budget brand, often made by Midea or another manufacturer. Simple mechanics but sourcing specific parts can be tough. Medium difficulty.
• Maytag: Owned by Whirlpool. Known for durability ("Maytag Man"). Common parts are easy to find. Medium repair difficulty.
• Miele: German luxury brand built to last 20+ years. Repairs require special tools and expertise. Parts are expensive but available. Very high difficulty.
• Monogram: GE's ultra-premium line. Complex systems and integrated designs make repairs challenging. High repair difficulty.
• Panasonic: More common in other electronics; major appliances are rare in Canada. Parts are nearly impossible to find.
• Roper: A budget-friendly Whirlpool brand. Basic, reliable mechanics. Parts are cheap and plentiful. Low repair difficulty.
• Samsung: Known for electronic issues that can sometimes mimic leak errors. Also prone to drain pump failures. Parts are available but can be pricey. Medium to high difficulty.
• Sharp: Primarily known for microwaves. Washers are not common in this market, making parts very hard to get.
• Speed Queen: Legendary durability. Built for commercial use. Simple to repair for those with experience, but parts are expensive. Medium difficulty.
• Sub-Zero / Wolf: Premier refrigeration and cooking brands. Not applicable to washer codes, but sets the standard for high-end repair complexity and cost.
• Tappan: A Frigidaire brand name. Parts are sourced through Electrolux. Similar repairability to Frigidaire.
• Thermador: Luxury brand in the Bosch family. Sophisticated appliances with high repair costs. High difficulty.
• Thor: Niche brand focused on pro-style ranges. Not applicable to washer codes.
• Toshiba: Not a common major appliance brand in Alberta. Sourcing parts is extremely difficult.
• Viking: High-end brand, especially for cooking. Complex engineering and expensive parts. High repair difficulty.
• Whirlpool: One of the most common brands. Excellent parts availability and straightforward repair procedures. Low to medium difficulty.
• White-Westinghouse: A Frigidaire brand. Reliable, basic appliances with good parts availability. Low to medium difficulty.

FAQs

What does the AE code mean on my LG washer?

The AE code on an LG washer specifically indicates that the internal leak sensor has detected water in the base pan of the appliance. It's a safety feature to prevent flooding.

Can I fix an AE code myself?

You can perform basic troubleshooting like cleaning the drain filter and checking for oversudsing. However, if the code persists, the leak is internal and requires a professional technician to diagnose and repair safely. For more information, read about safe appliance repair practices.

Is it dangerous to keep using my appliance with an AE code?

Yes. Continuing to use the appliance could worsen the leak, leading to significant water damage to your floors, cabinets, and subfloor. It also poses an electrical shock hazard.

How much does it cost to fix an AE code?

The cost varies depending on the cause. A simple clog might be resolved during a service call ($120-$250), while a failed pump or tub seal could cost several hundred dollars including parts and labor.

Will unplugging the machine clear the AE code?

Unplugging the appliance might temporarily clear the code, but it will return as soon as the sensor detects water again. It does not fix the underlying leak.

How long should my washing machine last?

The average lifespan of a modern washing machine is 10-13 years. If your appliance is nearing this age, it may be more cost-effective to replace it rather than perform an expensive repair.

Does my warranty cover an AE code repair?

If your appliance is still under the manufacturer's warranty (typically one year), the repair should be covered. Extended warranties may also apply. Always check your warranty documents before scheduling a service call.

Why is my drain pump running constantly with the AE code?

This is part of the appliance's safety protocol. When a leak is detected, the machine will often activate the drain pump continuously to try and remove as much water as possible and prevent a flood.

Final Summary

The AE code is a serious alert indicating a water leak that should be addressed immediately to prevent property damage. While simple issues like excessive detergent or a clogged filter can be resolved by homeowners, most causes require professional attention. Attempting complex internal repairs without proper training is unsafe and can lead to more expensive problems. The most effective solution is to schedule a professional diagnosis from a certified technician who can accurately identify the source of the leak and perform a safe, reliable repair.

Reviewed by certified appliance technicians at Advance Appliance Ltd serving Alberta homeowners.

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