We Need More Information & Confirmation

This page is for obtaining necessary information about the Whirlpool appliance to be serviced for future appointments. 

For Warranty Claims, the Customer must show proof of purchase ready before the technician’s visit or update here on this page, ex., invoice, bills, receipt, proof of delivery.

Take a picture of the following important information we need. This will help us avoid delays in your service appointments or repairs to be done.

1. Model# Serial # Tag  is located on the unit itself ( required ) – upload important

2. Any cosmetic or damage you are complaining about ( required if damage is visible ), upload optional

3. Any Error codes that you see on the screen unit – upload optional

4. Record Noise Complaints ( record using your phone if noise is intermittent ) – show to tech upon visit – optional

5. Receipt, Invoice, Bill, Proof of Delivery – ( we don’t accept bank records showing the purchase  ) – must show proof

CUSTOMER NOTE:  You received this link because we need something important for this service request. If you can’t provide the necessary details we ask for or are having difficulty obtaining them, contact the seller or dealer where you purchased the appliance to obtain a copy of the information we need.

You must contact Whirlpool customer support if you are going to cancel your appointment within 24 hours to avoid fees or a show appointment. 

CALL 1-800-807-6777 MON-FRI 8AM-8PM (EST)

Failing to comply with the necessary information we need is subject to review, and the service may be rejected.

If your address is difficult to find, take a screenshot using your phone with your location showing in Google Maps view, or share a copy link of your location using Google Maps; you can also provide us with street marking or a landmark for the technician to easily find your address.

Make sure to review your manufacturer’s warranty policy, which can be found in your manual or visit https://www.whirlpool.ca/en_ca/owners.html. Some issues may not be covered under warranty, and the customer has a responsibility to pay any service fees, labor & parts.

Don’t worry, book your Whirlpool Appliance Repair Service.