Advance Appliance Ltd – Appliance Technician - Daily ChecklistMandatory Pre-Work Checklist: Please note that your responses will be recorded and reviewed for training, quality assurance, and compliance purposes.Please enable JavaScript in your browser to complete this form.1. Morning Start-Up & Pre-Departure *Wear company uniform and IDBring all necessary toolsBring payment deviceVerify job list and review all assigned service callsFamiliarize appliance type, model,Check service bulletins, known faults, or recall noticesBring possible pre-identified parts (Pre-ID strategy)Inspect parts for damage before departingLoad correct parts needed 3. * Email 2. On-Site Job Execution *Explain service scope to customerProvide business card to customerTake Photo/Verify /update model & serial numberReport any pre-existing appliance/property damageTest unit before starting (when applicable)Explain repair process, parts used, and risks to customerInform: Control boards/non-returnable parts carry risk; not refundable including shipping or special ordered partsObtain approval before repair from: Customer (COD) Landlord (tenants) Extended Warranty provider (if applicable)Call Admin if need assistanceCall Senior Tech if Clarification NeededProvide clear estimatePerform repair with safety and careTest appliance after repairConfirm no leaks, noise, or operational issues remainHeads-up customer about next steps or usage tipsCharge parking if applicableInform customer of charges if issue is not covered by warrantyAvoid unnecessary repairs if no issue is confirmedCorrect Pricing and added Mark-up parts as per company policy (non-warranty/COD)Add shipping/handling fees for special order parts (non-warranty/COD)3. After Job – Documentation & Payment *Invoice and collect full payment for non-warranty jobsCollect service fee/labor upfront if requiredTake photo of proof of purchase for warranty jobsSubmit correct part number if further part is requiredRecord estimate given to customer (if no repair was done)Mark job complete in system; update notes clearlyCharge no-show fee if customer wasn’t available. Picture of customer home and screen shot of your Map Location ArrivalReturn unused/uninstalled parts for credit. ( technician will responsible to avoid backcharges )Report and return defective, unnecessary, or cancelled parts4. Diagnostic Protocol & Documentation *Follow manufacturer service protocol (always refer to service manual or bulletins)Perform proper test procedures before and after repairCall TSR / Techline Support if needed (e.g., LG, Whirlpool) For LG, obtain CNN (Case Number) For Whirlpool, obtain SR # (Service Request) Save and document reference numbers for claim or recordUse service bulletins, technical tips, or manuals for guidanceDo thorough parts lookup using correct model numberIf unsure of part number or availability, contact Admin for helpIf no issue found with the unit: Document customer concern and full test procedures Attach pictures, record findings, and log diagnostic steps taken Note “No Fault Found” in system with full explanationCommunicate next steps clearly to customer if parts or further diagnostics are neededSubmit Report for all jobs DailyPseudo jobs scheduled for same-day or next-day service that require additional work, clarification, or part research.Make arrangement or plan reschedule with customer on site if both parties agreedUse SD mobile properly input all required data and parts needed and payments collected in proper category and statusComments Here ( not required )Date / TimeEmployee Name *EmailEmailConfirm EmailPlease enter your email address to receive a copy of your submission for your recordsSignature Clear SignatureSubmit
