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Service Process

What Happens After You Book Your Appointment

Here is a simple overview of what to expect after submitting your appliance service request with Advance Appliance Ltd.

I. Booking Confirmation

Once you submit your appointment request, you will receive a confirmation by text or email. This message will summarize the details you provided during booking, including your contact information, appliance type, and preferred appointment date and time.

II. Our Team Will Contact You

Our Advance Appliance Ltd. customer service team will contact you during business hours to confirm your appointment, review your details, and explain our service process.

We may also clarify service call charges, location-based adjustments, and how pricing can vary depending on the appliance type. If needed, we may ask for photos, a model number, or an error code so the technician can arrive better prepared.

III. On-Site Diagnosis & Labor Structure

A certified technician will arrive at your location, perform diagnostics, and provide a clear written quote for the repair.

If you approve the repair, the final cost may include:

Service call fee charged per appliance
Quoted labor for the repair work
Required parts needed to complete the repair

Standard Appliances: Flat-rate labor pricing may be available for many standard household appliances, making the total easier to understand.

Premium or Luxury Appliances: Labor may be billed hourly. If your location is outside our normal service area, an additional travel or mileage charge may apply.

⚠️ Important: The service call fee remains part of the total invoice unless waived based on agreed rates, promotions, or available discounts. Please contact us for more details.

More information: If you have questions about pricing, what is included in the service call, or how billing works for multiple appliances, please speak with our team before your appointment so expectations are clear.

Before We Arrive

Typical Information We Require

Providing complete appliance details helps Advance Appliance Ltd. prepare the right technician, tools, and possible parts before your appointment.

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Details of Appliance Issue or Customer Complaint

Example: “My washer won’t drain and shows error code F9E1.”

Please describe the issue in as much detail as possible, including any unusual noises, leaks, smells, or error codes. The more information you provide, the better we can prepare the technician with the right tools and possible parts before arrival.

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Make & Type of Appliance

Example: Whirlpool – Top Load Washer

Include both the brand and the appliance type, such as a front-load washer, French door refrigerator, electric range, gas dryer, or built-in oven.

This helps us assign the right technician and determine whether the appliance falls under a standard or premium/luxury service structure.

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Appliance Model Number

Example: WTW5005KW

Model numbers are usually found on a sticker or metal plate inside the door, on the frame, behind a kick plate, or at the back of the appliance.

A clear photo of the model and serial tag is especially helpful when we need to research parts in advance.

⚠️ Important Fee Notice: The Service Call / Diagnostic Fee shown during online booking may be different if you are located in Spruce Grove or outside the Edmonton area. A customer service representative will review your address and confirm the correct fee and any applicable mileage before your appointment. You will receive a confirmation call if you booked online.